Program management

The program manager is a dedicated professional who is responsible for involving, managing and supervising the resources required for current and future client’s needs and activities within the company.

• Advising Stakeholders: The involvement of a program manager is essential in case of long-term collaborations or particularly complex projects. In fact, acting as the voice of the client within the company, the program manager will facilitate the communication with the different departments and/or sites involved

• Project Review: Thanks to the close collaboration between customer and program manager, the client will have direct and continuous visibility of the progress of activities through periodic calls, trackers and shared LIMS.
  
  
  
  
• Mentor Project Team: In addition to having a dedicated contact person for all ongoing projects with the different teams in the company, thanks to the collaboration with the program manager the client will also find support for all possible changes and new opportunities, which will be promptly coordinated and planned involving all necessary departments.
  
  

• Strategic Role: In order to ensure optimal collaboration, the program manager monitors the progress of activities and the achievement of Service Levels (the desired levels of performance) through the periodic extraction of Key Performance Indicators (KPIs), which are then discussed in dedicated Business Review Meetings. This high-level partnership review ensures a focus for strategic and operational improvement, creating an analytical basis for decision-making.